Frequently Asked Questions.... When will my order arrive? At Tonini's, we make every effort to ship your order by the next business day. Backordered merchandise, of course, may require extra time. If you require delivery of your merchandise before a specific date, please call us and we will check product availability and expedite shipping, if necessary. How much freight will I expect to pay? We custom ship all of our orders to give our customers the fastest shipment at the most inexpensive rate. You pay the actual freight costs only, no markup and no ordering handling charge. Why don't freight charges appear on my order acknowledgement e-mail? Freight is calculated by order weight at the time of shipment. Until we carefully pack your order for shipment and weigh it, we can only estimate the shipping charges. If shipping charges exceed our estimate for your order, we will notify you prior to releasing your order. How can I be sure that my name, address and credit card information are kept confidential? Our Web site employs SSL certificate security from the industry leader, Verisign. Your order information is encrypted before it is sent to us, and once we receive it Tonini's will never share your personal information with any other party.