Freight
Transportation and insurance charges will be added to your order at the time of ship-ping, and are based upon weight, destination and carrier. Unless you specify otherwise, we will always ship via the most inexpensive means possible. Customer pays actual freight costs only, no markup or handling fees.

Loss And/Or Damage In Transit
All order quantities are triple-checked and shipments are carefully packed according to shipping standards.  Please exercise great care when opening our shipment.   Oftentimes merchandise is damaged by the customer through rough handling or careless use of tools, knives or boxcutters for slitting cartons.  If damage is the responsibility of the carrier, please follow the directions below.

Custom Made Merchandise
Orders for custom made merchandise can not be cancelled or returned. A 50% deposit is required for all custom made merchandise.

Color of Merchandise
The color of merchandise on our Web site can be affected by your monitor's calibration. Please call if exact color matching is important.

Parcel Post (U.S. Mail)
Claims for damaged merchandise must be reported to us within 24 hours after receipt. Notify us immediately and we will inform you how to return the shipment. We will replace the items and file a claim with the postal carrier for the damage.

Return Goods
All returns of regular stock merchandise must be made within 10 days of receipt and accompanied by a letter of explanation and copy of invoice in the package. No claims will be considered after the 10 day period. Handling and restocking charges will be accessed by our Return Goods Department unless, of course, the error was ours. All transportation charges are the responsibility of the customer.

United Parcel Service - FEDEX
Claims for damaged merchandise must be reported to us within 24 hours after receipt of same. Save the wrapper, container, packing, etc., and prepare the shipment for return to us. We will advise how to arrange for replacement. The delivering carrier will then pick-up the damaged package and claim will be filed for our office. Replacement of damaged items will be sent to you after inspection is made in our Shipping Department.

Terms
Net: 10 days End of Month. Interest charged on overdue accounts, 1 1/2% per month. Orders shipped to foreign countries must be made payable in US funds.

Web Terms
Customers must supply a valid credit card number and e-mail address in order to purchase merchandise online. Your e-mail address is required so that we may contact you regarding your order. Credit card number and expiration date are validated at the time of shipment, so enter your number carefully.

Confidentiality
Your e-mail address, postal address, phone number and credit card  information are encrypted before transmission to our Order Department. This information is kept strictly confidential and will not be shared with any other party.

Commercial Carrier or Freight Company
According to Federal ICC Regulations, shipments become your property when received by the carrier who is your agent for transportation. Our liability ceases upon pick-up of goods by the carrier, who signs our Bill of Lading attesting that the shipment was in good condition when picked up. For your protection, sign only for the quantity of cases received.  If damage is apparent, have the driver make a notation and sign the waybill. If you discover damage while unpacking your order, notify the carrier immediately and file a claim for "concealed damage." It is your responsibility to advise the carrier at once and request inspection. The inspector should supply you with the necessary forms for completion of your claim. The carrier should re-imburse you for the damage sustained. Claims for breakage or damage in truck transportation are not the responsibility of Tonini's. Invoices must be paid on schedule 10 days E.O.M.

Pricing
Prices are F.O.B shipping point and subject to change without notice.

We reserve the right to correct any pricing errors made during the publication of our catalog or Web site. The customer will be notified of any price changes prior to shipment of their order. If a Web item shows $0.00 price, then it is a special pricing or special order item. Please call or e-mail us for pricing.

Hot Line Ordering Service
Our incoming Wats Line is a free service to you. When you dial 1-800-626-3545, the long distance service is automatically charged to us. The time length of the connection is metered in the same manner as long distance calls, therefore, we ask that you have your order well organized before dialing. There is a $10.00 minimum on Hot Line Orders. The Hot Line does not connect with our Bookkeeping or Shipping Departments. For inquiries concerning your account or regarding orders already placed please e-mail us at info@tonini.net , or write to Customer Relations Department, Tonini Church Supply Co., 966 Breckenridge Lane, Louisville, Kentucky  40207-4670. You may also Fax us at 1-502-897-7190 or dial direct 1-502-897-7100.