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Shopping and Checkout

  1. Can't find what you need in our catalog or online store? Tonini Church Supply Company has thousands of items not listed on our site or in our catalog. For more detail, call us at 1-800-626-3545 toll free or email and a representative will gladly help you with what you're looking for. Tonini's also offers many custom services including custom apparel, restoration and refinishing, custom furniture, custom statuary, and more. Most items shown in other catalogs are available.

  2. NO, keep in mind that combining your needs will minimize your charges. Some items subject to minimum quantities online.

  3. If you have not received an order confirmation email please contact us toll free at 1-800-626-3545 or email us at

  4. Yes, If your church has registered their online account you will be able to charge an order on credit with the approval of your church authority. You must be signed in as the church or institution in-order to order on credit.


  1. Same day shipment is generally available on most in-stock products if orders are received by Tonini Church Supply Company before 3 p.m. EST. You should receive your order within the standard time allowance for your location. Air freight and premium freight services are available at your request please call toll free at 1-800-626-3454.

    **Only applies to items shipped from our warehouse**

  2. All shipments may ship via UPS Ground, FedEx Ground, USPS unless otherwise specified, per your request. Expedited order express service, air freight and other premium shipping services are also available at additional costs. Contact Tonini Church Supply Company for details regarding other options for shipping charges. Inspect all shipments and report any shortages or damages to the delivering carrier and Tonini Church Supply Company immediately.

  3. Please see our Shipping Policy page for more information.

Billing and Payments

  1. Yes, simply login to the website with your church or institution's account. During checkout you will have the option to pay with a credit card now or to charge to your church or institution's account, with approval by church authority, by selecting the 10 Day EOM option under payment. Your church or institution must set up an online profile before the credit option will be available online.

    If this is your Church or Institution's first on-line order with Tonini Church Supply Company's website and you have ordered from Tonini Church Supply Company previously as a Church or Institution and have credit with us, charging to your account is available after you set up your Church or Institution's Online Profile. Please see Register My Church at the bottom of any page to register your church today.

  2. Please complete our Credit Application and fax, mail, or e-mail to Tonini Church Supply with three (3) trade references and your bank information to the attention of our Accounting Department. In order to efficiently process your application, please provide the information for your trade references in full, including complete mailing addresses, phone and fax numbers, if available.

  3. The entire application process depends upon your credit standing and how fast your references reply. You are welcome to inquire about the status of your application at any time by calling toll free at 1-800-626-3545 or emailing

  4. Our Accounting Department will be able to help you with any billing questions, provide copies of invoices, or work with you to resolve any billing discrepancies. Call toll free at 1-800-626-3545 and ask to speak with someone in the Accounting Department, or email

  5. Tax is only charged for orders being shipped in Kentucky. If your church or institution has registered an online account and have a tax exemption number on file at Tonini Church Supply Company you will not be charged tax if you are logged into your account.

  6. Tonini Church Supply Company
    966 Breckenridge Lane
    Louisville KY 40207-4670

  7. Tonini Church Supply Company accepts payment by most major credit cards including MasterCard, VISA, American Express and Discover cards. Charging on account is available for customers with account approval.

  8. Phone and Mail order's payments can be made via credit card, money order, or check. Please make all checks out to Tonini Church Supply Company.

  9. Tonini Church Supply Company only accepts pay in the form of U.S. Dollars. Please call toll free at 1-800-626-3545 for further information.

Refunds and Returns

  1. All returns of regular stock merchandise must be made within 10 Days of receipt by customer, please include a letter of explanation and a copy of the invoice in the package. No claims will be considered after the 10 day period. Handling and restocking charges will be assessed by Tonini Church Supply Company's Returned Goods Department, unless the error was ours. All transportation charges are the responsibility of the customer.

    If damaged in shipment: Please save all merchandise and the package it was received in. Notify Tonini Church Supply Company's Customer Service Department by either phone or email immediately or within 24 hours for further instructions. Tonini Church Supply Company’s Customer Service Department will gladly assist you Monday-Friday 10 a.m. to 5 p.m. EST.

    For more information pertaining to Tonini Church Supply Company's return policy please see our Return Policy located at the bottom of each page on the website.

General Questions

  1. For further detail on our products, browse our on-line catalog. Our knowledgeable Sales Department will gladly answer any additional questions you may have. Call 1-800-626-3545 toll free to speak with a representative or email inquiries to

  2. Samples are available for most fabrics, some custom products and select other items. Email us at or call 1-800-626-3545 with your sample request.

  3. For your comfort and safety, Tonini Church Supply Company uses secure server technology (Secure Sockets Layer or SSL and card tokenization) to virtually eliminate the risk of an unwanted intermediary obtaining your credit card information during transmission. SSL is the standard in secure web transactions and is the best technology available today. Although most browsers use secure server technology, we suggest upgrading to the newest version of your browser for maximum efficiency.

  4. Tonini's has a retail store located at 966 Breckenridge Lane Louisville, KY 40207. Hours are Monday-Friday 10 am to 7 pm EST and Saturday 10 am to 5 pm EST.

  5. Please see our register my church or institution page, at the bottom of every page, for a complete guide to registering your church or institution's online profile.

  6. Contact us through email at with attention to Customer Service or call toll free 1-800-626--897-7100.