Resources > Return Policy

S2K Commerce - Products Dropdown


S2K Commerce - Shopping Cart


All returns of regular stock merchandise must be made within 10 Days of receipt by customer, please include a letter of explanation and a copy of the invoice in the package.

Handling and restocking charges may be assessed by Tonini Church Supply Company Returned Goods Department, unless the error was ours. All transportation charges are the responsibility of the customer.

If damaged in shipment: Please save all merchandise and the package it was received in. Notify Tonini Church Supply Company's Customer Service Department by either phone or email 24 hours for further instructions. Tonini Church Supply Company Customer Service Department will gladly assist you Monday-Friday 10 a.m. to 5 p.m. EST.

What to do if lost and/or damaged in in transit:

USPS Parcel Post:

Claims for damaged merchandise must be reported to Tonini Church Supply Company and USPS within 24 hours after receipt of product. Notify Tonini Church Supply Company shipping deparment immediately and we will inform you how to return the shipment. Tonini Church Supply Company will replace the items and file claim for the damage.

United Parcel – FedEx:

Claim for damaged merchandise must be report to the carrier and Tonini Church Supply Company within 24 hours of receipt of the product. Save the wrapper, container, packing, etc. and prepare the shipment for pick-up by the carrier. The delivering carrier will then pick-up the damaged package and claim will be filed by the carrier. Replacement of damaged items will be sent to you after inspection is made by the carrier.

Commercial Carrier or Trucking Company:

According to Federal ICC Regulations, shipments become your property when received by the carrier who is your agent for transportation. Our liability ceases upon pick-up of goods by the carrier, who signs our Bill of Lading attesting that the shipment was in good order when picked-up. For your protection, sign only for the quantity of cases received, and if damage is apparent, have the driver make a notation and sign the waybill. If you discover damage while unpacking, notify the carrier immediately and file a claim for “concealed damage.” It is your responsibility to advise the carrier at once and request inspection. The inspector should supply you with the necessary forms for completion. The carrier should re-emburse you for the damage sustained.